Refund Policy

Cancellation & Returns

Please note personalised items cannot be cancelled / returned (unless faulty) and it is up to you to ensure the personalisation instructions provided are clear and accurate.

You may, if you wish, cancel your order for any reason within 14 days starting on the day after you receive the goods.

 

To do this you will need to notify us by writing (email is acceptable enquires@secure-tools.com) specifying the order number or invoice number of the order to be cancelled. If you do this we may ask you to pay the cost of returning the goods to us, the original carriage costs and depending on supplier there may be a restocking fee of upto 20%.

 

If payment was via PayPal or Credit card and refund cannot be made via the same method the original transaction fee from the original merchant would also be charged.

The cost of the goods will be returned to you within 30 days of any such cancellation.

If an item has been incorrectly supplied, received damaged or is faulty then all you need to do is follow the Returns Procedures detailed above. Upon receipt of the item(s) we will refund the full value of the goods and any carriage costs within 30 days, or provide a replacement if required.